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Companies are rolling back return-to-office, or RTO, plans at law firms, insurance agencies, and everywhere in between. Even finance companies like JPMorgan Chase, whose CEO has been especially vocal about asking people to return to their offices, have loosened up.

Tech companies have long been at the forefront when it comes to allowing hybrid or remote work, and now even more tech companies, including Airbnb, Cisco, and Twitter, are joining the club. Even Apple, which has been much stricter than its peers in coaxing employees back to the office, has paused its plan to increase days in the office to three a week, after employee pushback and the resignation of a prominent machine learning engineer.

It seems like, for now, office workers have the upper hand. Many don’t expect to be penalized by management for not working from the office when they’re supposed to, partly because they don’t think management believes in the rules themselves.

“Our retention is better than expected and our employee engagement is better than expected, so I don’t think [our executives are] seeing any downside,” said Rob Carr, who works at an insurance company in Columbus, Ohio, where people are expected to be in three days a week but, as far as he’s seen, rarely go. “Honestly, if they were, I think they’d be cracking down, and they’re not.”

Carr himself goes into the office every day, but only because he and his wife downsized houses and moved a short bike ride from his office. Otherwise Carr, who is on the autism spectrum and says he doesn’t do well with in-person interactions, would be completely happy working from home as he is from his empty office.

“Hats off to Apple for innovation,” Carr said, “but they are, certainly from a Silicon Valley perspective, an old company.”

What to do about the broken return to the office

Solving the office conundrum is not easy, and in all likelihood it will be impossible to make everyone happy. But it’s important to remember that going to the office never really worked for everyone, it was just what everyone did. Now, two years after the pandemic sent office workers to their living rooms, their employers may have a chance to make more people happy than before.

“The problem right now is you’ve set something that’s unrealistic and doesn’t work, and when employees try it out and it doesn’t work, they give up,” Bloom, the Stanford professor, said. “If employees refuse to come in, it means the system isn’t working.”

To fix that, employers should explore not only why they want people in the office, but whether bringing people into the office is achieving those goals. If the main reason to bring people back is to collaborate with colleagues, for example, they need to set terms that ensure that happens. That could mean making people who should be working together come in on the same days — a problem around which a whole cottage industry of remote scheduling software has cropped up.

That said, Bloom believes there’s no golden rule on how often it’s necessary to go in to get the benefits of the office. Importantly, when workers do come in, they shouldn’t be bogged down with anything they could be doing at home.

“First, figure out how many days a week or a month constructively would it be good to have people face to face, and that depends on how much time you spend on activities that are best in person,” he said, referring to things like onboarding, training, and socializing.

Employers need to be realistic about how much in-person work really needs to happen. Rather than making people come in a few times a week at random, where colleagues pass like ships in the night, they could all come in on the same day of the week or even once a month or quarter. And on those days, the perks of coming in have to be more than tacos and T-shirts, too. While fun, free food and swag aren’t actually good reasons to go to the office.

How much someone needs to come into the office might also vary by team or job type.

“For me, coming in to do teaching and to go to research seminars, that might be twice a week,” Bloom said. “But for other people, like coders, it may just be a big coding meeting and a few trainings once a month. For people in marketing and advertising, mad men, that’s very much around meetings, discussions, problem-solving — that may be two or three days.”

Another thing to consider, especially for those who truly like the office, is how they can get that experience with fewer of the downsides.

Currently, even employees who still like their offices a lot aren’t necessarily using them. Real estate services company JLL found that a third of office workers are using so-called “third places” like cafes and coworking spaces to work, even when they have offices they can go to.

Matt Burkhard, who leads a team of 30 at Flatiron Health, is one of those workers. He says he works better at an office than at home, where he has two young children. And while Burkhard enjoys going into his office and goes there once or twice per week, though he won’t be required to do so until later this summer, the trip to Manhattan isn’t always feasible, especially if he has to do child care for part of the day. So he’s been going to Daybase, a coworking space near his home, three or four times per week.

“I’m just a lot more focused when everyone is in the same place working,” Burkhard said, noting that he hasn’t asked his company to pay for the $50 a month membership fee.

For many office workers, the current state of affairs just isn’t working out. So they’re doing what they can to make their experience of work better, whether that means renting coworking space or not showing up for arbitrary in-office days. They don’t necessarily hate the office. What they hate is not having a good reason to be there.

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